What this helps you do
Find the exact reason a saved product cannot be found or bought on the website or in Point of Sale.
Before you start
Open Products, search for the product, and open Edit product. Check the exact variant too—a product can be visible while one variant is unavailable.
Steps
- Set Status to Active and save.
- Under Publishing, select Online Store for the website or Point of Sale for POS, then save.
- For a physical product, check Track quantity, every location’s Available stock, and Continue selling when out of stock.
- For variants, check the status, channel, price, and stock of the exact option combination.
- For a digital product, confirm the required private file is active for the whole product or every variant.
- For a bookable product, check that its offer, availability, required resources, and capacity are active.
- For Online Store, check whether the current retail market includes the customer and has a usable price.
- Refresh the website or POS after the save is confirmed and search again.
Check Status and Publishing first
An item must be Active and selected for the requested sales channel. Draft remains private. Archived turns off both channels and cannot be published.
Online Store and Point of Sale are independent. A product selected only for POS will correctly stay hidden on the website.
Check stock and variants
When Track quantity is on and Continue selling when out of stock is off, the exact physical variant needs Available stock that can serve the sale. Check the location used by POS or selected for online fulfilment—not only the store-wide total.
For example, a medium blue kurta may be sold out even when the large blue kurta still has five pieces.
Check special product kinds
- Digital product: cannot be activated or published until private-file coverage is complete. A file saved for one variant does not cover another variant.
- Bookable product: website availability also depends on a valid active offer, hours, capacity, required resources, and remaining slot availability.
- Gift card product: edit its visibility from the dedicated Gift Card Product page.
What happens next
After every required rule is true and the save succeeds, the product becomes eligible for that sales channel. Search or reload the selling screen to obtain the newest catalogue.
Common problems
- It is Active but still missing: Check the channel checkbox and exact variant eligibility.
- It appears but says sold out: Check Available stock at the serving location and Continue selling when out of stock.
- Digital activation is locked: Upload and save all required private files.
- A booking product has no times: Add offer availability and check resource schedules and capacity.
- It appears in one channel only: Publishing is set separately for Online Store and Point of Sale.
- Changes do not appear after Save: Confirm Save succeeded, then refresh the selling screen rather than repeatedly changing the product.