What this helps you do
Send one approved WhatsApp template to eligible customers now or at a future time.
Before you start
Connect WhatsApp, sync an active approved template, and add enough marketing credits. Sending a campaign uses credits and cannot be undone.
Steps
- Open Marketing, then WhatsApp.
- Select New campaign.
- Enter a private Campaign name.
- Choose an Approved WhatsApp template.
- Fill every extra template field shown below the picker.
- Choose all eligible customers, a saved customer group, or specific customers.
- Check Ready, No phone, Opted out, and Duplicates.
- Select View audience to inspect who will be included or skipped.
- Choose a Test customer if you want to preview the message with one person's values.
- To send later, choose a future Send later time.
- Select Save.
- Select Send now or Schedule, then read the confirmation.
What happens next
Each send creates a numbered Broadcast record. Scheduled campaigns are normally picked up within a few minutes of the chosen time. You can cancel the schedule before sending begins.
Common problems
- No templates appear: refresh Templates from Meta and confirm one is approved, active, and supported.
- A template field is missing: fill every value requested by that template.
- Send is unavailable: save unsaved changes and check the WhatsApp connection and credit balance.
- No recipients are ready: the selected people need a usable phone number and WhatsApp marketing permission.
- Specific-customer limit reached: select up to 1,000 people or use a saved customer group for a larger audience.