What this helps you do

Keep the real cash in a register drawer matched with the cash Upstorr expects.

Before you start

The device must be assigned to a register and a staff member must be signed in. Count the physical drawer; do not copy a number without checking the cash.

Steps

  1. Open Register.
  2. Enter Starting cash in drawer and an optional opening note.
  3. Select Start tracking session.
  4. During the day, record non-sale drawer movements with Add cash or Remove cash.
  5. When the shift ends, select End tracking session.
  6. Enter Amount counted after physically counting all drawer cash.
  7. Review expected cash and the discrepancy.
  8. Enter how much cash will be left in drawer for the next session.
  9. Add a note for any difference, finish the closing flow, and print or share the summary if needed.

Understand the opening fields

  • Starting cash in drawer: the float already inside the drawer before new sales. It must be zero or more.
  • Opening note: optional context, such as ₹2,000 float counted by Meera.

When a closed earlier session has a closing count, POS suggests that amount as the next opening float. Count it again instead of trusting the suggestion blindly.

Record cash that is not a sale or refund

  • Add cash: use when money is physically put into the drawer outside a sale.
  • Remove cash: use for a cash drop, petty-cash removal, or another non-sale withdrawal.
  • Amount: must be greater than zero.
  • Note: explains why the drawer changed. A clear note makes later investigation much easier.

Cash sales and cash refunds are recorded automatically through their order flows. Do not record them again as manual cash movements.

Understand payment totals

  • Gross payments: all successful payments collected during the session.
  • Refunds: money returned during the session.
  • Net payments: gross payments minus refunds.
  • Expected cash balance: what the drawer should contain after opening cash, cash payments, cash refunds, and manual movements.

The payment summary can show Cash, Online, Terminal, and Gift card separately. Only the cash parts change the physical drawer balance.

Close the session

Amount counted is all cash physically present before you decide what to remove. Amount left in drawer is what will remain after closing. POS records the difference between those two as the cash taken out or added before closure.

Discrepancy compares the counted cash with the expected cash. A negative number means cash is short; a positive number means extra cash was counted. Add a useful closing note whenever there is a difference.

Upstorr uses India time for the end-of-day safeguard. An open session shows a reminder from 10:00 pm. If it is still open after 6:00 am on a later India calendar day, POS requires it to be counted and closed before a cash sale can continue. This prevents yesterday's drawer from silently mixing with today's cash.

Session history and activity

Open a past closed session to see payment totals, activity, staff names, notes, closing count, and variance. The activity list shows up to the latest 30 items in the POS summary. Use the admin when you need broader reporting or export.

What happens next

The closed session appears in Session history. The amount left in the drawer can be suggested as the starting float for the next session.

POS can send a cash-session reminder notification to the paired device. Allow notifications when the phone or tablet asks if you want those reminders. Selecting a cash-session reminder opens the Register screen. A denied notification permission does not stop cash tracking; it only stops the reminder from appearing. If the warning remains, select Open settings and allow notifications for Upstorr POS in the device settings.

Common problems

  • Register and staff context required: Check the device assignment and sign in with a staff PIN.
  • Cash payment or refund is blocked: Start a register session first.
  • Yesterday's session is still open: Follow the rollover prompt to count and close it before using today's session.
  • The discrepancy looks wrong: Recount the drawer, then check manual Add cash/Remove cash entries and cash refunds.
  • Print does not open a printer: POS opens the device's print/share options; choose an available printer or share target there.