What this helps you do

Use this guide to check customer reviews before they appear, remove unwanted reviews, and choose whether future reviews need approval.

Before you start

Your staff role must allow you to manage reviews to approve, delete, or change review preferences. Read the full comment and inspect its media before deciding.

Steps

  1. Open Products, then Reviews.
  2. Use Pending to find reviews waiting for a decision.
  3. Read the review and select Approve to allow it, or Delete to remove it.
  4. Open Preferences if you want to change how future reviews are approved.

See your reviews

Open Products, then Reviews. Use the tabs to see:

  • All: every saved review.
  • Pending: reviews waiting for your approval.
  • Approved: reviews that are allowed to appear.

You can search by reviewer, product, review title, or comment. You can also filter by rating, product, user, reviewer type, or number of attached photos and videos.

Understand reviewer type

  • Authenticated: the reviewer was signed in to a customer account.
  • Guest: the reviewer was not signed in.

This label tells you how the review was submitted. It does not by itself prove whether the opinion is true.

Approve a review

  1. Open the Pending tab.
  2. Read the rating, title, comment, and any attached media.
  3. Select the product name if you want to open its storefront page in a new tab.
  4. Select Approve.

The review moves out of Pending and becomes Approved. If your browser blocks the product tab, allow pop-ups for the Upstorr admin and try again.

Delete a review

Select Delete beside one review, or select several reviews and use the bulk delete action. Confirm carefully: deletion removes the reviews and cannot be undone.

If a review belongs to a product that was deleted, Upstorr keeps the review row and marks the product as deleted until you decide whether to remove the review.

Choose whether approval is required

  1. Select Preferences.
  2. Find Approval workflow enabled.
  3. Choose Yes when every new review should stay Pending until you approve it.
  4. Choose No when new reviews should be approved automatically as soon as they are submitted.
  5. Select Save.

Turning automatic approval on affects new submissions. Existing reviews remain available for you to manage. Use manual approval when you want to check comments and media before they can appear publicly.

What happens next

Approved reviews are allowed to appear. Pending reviews remain hidden until approved, and deleted reviews are removed permanently.

Common problems

  • Approve is missing: The review is already approved, or your staff role cannot manage reviews.
  • The product name says deleted: The original product no longer exists, but the review record is still available for cleanup.
  • The storefront product will not open: Allow pop-ups for the Upstorr admin and try again.
  • A preference will not save: Reload the newest preference if Upstorr says it changed in another tab.