Help topics

Account and staff

Manage settings, team access, and account security.

Create and verify your Upstorr account

Sign up with email or Google, verify your email, and finish the profile that owns your stores.

Sign in and reset your password

Enter Upstorr safely, finish two-step verification, or replace a forgotten password.

Manage your Upstorr account

Update the owner's name, password, subscription billing identity, and billing address.

Protect your account with two-factor authentication

Add an authenticator code to sign-in and safely store one-use recovery codes.

Manage signed-in devices

See where the owner account is signed in and remove access from one or every device.

Add a staff member

Give a person Store access, POS access, or both without sharing the owner password.

Understand Store and POS staff access

Learn the difference between admin invitations, POS PINs, roles, locations, statuses, and combined users.

Create and manage staff roles

Group permissions into reusable Store or Point of Sale roles and safely assign only the access people need.

Change or remove staff access

Update roles and locations, resend an invitation, deactivate POS, or remove one or every kind of access.

Resolve an outstanding Upstorr payment

Understand past-due or suspended store billing and safely pay the amount shown on the owner account.

Manage customer notifications and checkout consent

Choose the sender email, optional messages, and separate email and WhatsApp marketing checkboxes.

Manage your plan and billing

Read subscription states, change a plan or add-ons, fix payment, cancel safely, and understand bills.