What this helps you do

Understand what your store is paying for, when a change takes effect, and what to do before access is interrupted.

Before you start

Open Settings → Subscription for the correct store. You need billing permission to make changes; staff with view access may only read the details. If the store no longer has active access, Upstorr returns you to the store chooser and opens its subscription steps. Review those steps there. A Past due label permits access only until its saved grace-period deadline.

Steps

  1. Read Status, current period or trial end, Days Left, Current Plan, monthly amount, and purchased add-ons.
  2. Open Manage Plan or Change plan.
  3. Read each plan card. Its price is per month, and its list shows the included features and limits.
  4. Select the plan you want. On Pro, use the minus button, number box, or plus button to choose extra capacity.
  5. If the new limit is below what the store already uses, use the side arrow to open each resource list.
  6. Choose exactly the number of products, locations, staff seats, languages, or other resources that Upstorr says must change.
  7. Select Checkout [plan name]. Upstorr rechecks the plan, price, store, billing details, and resource choices before opening the secure confirmation or payment page.
  8. Read the final amount and effective date there before confirming.
  9. Read any Scheduled for next billing cycle or Next subscription already arranged notice.
  10. Use Cancel scheduled change if an eligible future decrease should not happen.
  11. If Payment outstanding appears, read Grace period ends and the amount due. Use Pay outstanding amount only when that button is available.
  12. Review Billing History for Bill Number, Date, Amount, Status, and Details.

Understand subscription statuses

  • Trial: temporary plan access before the trial end.
  • Active: the current paid subscription is active.
  • Past due: the subscription payment is still unpaid or awaiting confirmation. The store can remain active until the shown grace-period end.
  • Suspended: store access has been stopped after the payment problem was not cleared in time.
  • Cancellation scheduled: the current trial or paid plan continues until the shown cycle-end date, then ends.
  • Expired or Cancelled: there is no continuing active subscription from that plan.

Days Left counts toward the shown trial or billing-period end. Monthly amount includes the current plan and selected recurring capacity. Purchased add-ons appear in the information panel when present.

Understand scheduled changes

A plan or add-on decrease can be scheduled for the next billing cycle so paid access is not removed in the middle of the current cycle. The notice shows the future plan, selected capacity, effective date, and next monthly amount.

An immediate increase may apply differently from a future decrease; always trust the confirmation screen's timing. Next subscription already arranged means a replacement is ready for the next billing date. Cancel that arrangement before choosing a different replacement.

Understand capacity add-ons

Change Subscription shows each capacity count with three rules:

  • Minimum: capacity already included in the plan; you cannot choose less.
  • Steps of: the only allowed jump size. If the step is 5, valid increases are 5, 10, 15, and so on above the base.
  • Maximum: the highest count allowed in this change screen, never more than 10,000.

The final confirmation or payment page can explain:

  • Current monthly total (incl GST): the recurring total now.
  • Requested monthly total (incl GST): the recurring total after the requested counts take effect.
  • Monthly difference (incl GST): how much the recurring total rises or falls.
  • Charge now for remaining cycle (incl GST): the prorated increase charged for only the time left in the current cycle.
  • Lower monthly total starts next billing date: a reduction is scheduled rather than removing paid capacity immediately.
  • Effective next cycle: the date a scheduled reduction begins.

For a card-backed subscription, Upstorr can charge an increase now. A payment method that cannot update the recurring subscription live uses a safe replacement checkout when the monthly total changes.

Choose resources for a lower limit

If the next plan allows fewer resources than the store currently uses, Upstorr asks you to choose what will stop being active. The heading tells you the exact number required. The counter must reach that number before you can continue.

  • Use Search to find a resource by its name, detail, or current state.
  • A selected row shows what will happen, such as Will be archived or Will be deactivated.
  • Keep means that resource remains active.
  • A grey choice has a dependency that must be resolved first. Open its explanation and complete every listed step.
  • When the selection is full, clear one selected row before choosing a different one.
  • Use the left and right side arrows to move between plans and resource groups on a large screen.

Selected resources change only when the new plan begins. Choosing them does not delete them while you are reviewing the change, and the screen explicitly keeps the records instead of silently erasing them.

Before scheduling a decrease, read Cycle-end guardrails on the final confirmation when it appears. It lists resources that must be disabled or adjusted when the lower capacity starts. Those changes happen at the shown cycle-end date, not while you are merely reviewing.

Cancel safely

Cancel Subscription schedules the plan to end according to the confirmation shown. It does not normally erase the store immediately. Read the effective date and impact list before confirming.

When a cancellation is scheduled, you can use the available plan action to keep or change the subscription. Cancelling a future scheduled change is different from cancelling the whole subscription.

Understand billing history

The table shows Bill Number, Date, Amount, Status, and Details. Dates use Indian Standard Time. When Razorpay provides individual payment attempts for an unpaid bill, each attempt gets its own row. Several rows with the same bill number can describe attempts to pay one bill; do not add them together as separate bills.

  • Awaiting: a payment attempt was created or remains pending.
  • Awaiting confirmation: the payment was authorised but has not been confirmed as collected.
  • Paid: Razorpay confirmed collection for that attempt.
  • Failed: the attempt did not complete. Read Details for the reason when available.
  • Refunded: that attempt was refunded.

When individual attempts are unavailable, the row shows the bill's own amount, status, and reason. A message saying payment attempt details could not be checked means those details are unknown; it is not proof that no attempt happened. Refresh billing to check again.

A recurring Past due bill does not always have a manual payment button. Read the payment details and deadline, then contact Upstorr support if you need help. Do not start a second subscription or repeat a payment simply because confirmation has not arrived.

Billing History is about Upstorr plan billing, not customer orders or Razorpay sales settlements.

What happens next

An immediate approved change updates the current subscription as stated in its confirmation. A scheduled change remains visible until its effective date or cancellation. Billing updates only after payment is confirmed.

Common problems

  • Change buttons are disabled: Your role lacks billing permission or another billing action is still running.
  • Checkout is not available yet: Wait for the resource and exact-price checks to finish. For a lower limit, finish every required resource group.
  • Payment confirmation finished, but your first subscription is still opening: Keep checkout open while Confirming your access... appears. Upstorr opens the store after confirmation. If Check access status appears, select it to check the same checkout without starting another payment. Do not pay again. If asked to sign in again or contact support, follow that message.
  • A resource cannot be selected: Read the warning below it. Another record depends on it and must be resolved first.
  • Upstorr says the plan or resources changed: Close or reopen the flow and review the newest details. An older price or selection is never silently submitted.
  • A lower plan did not start immediately: It is scheduled for the next cycle to protect current paid access.
  • The store still works while Past due: It is inside the grace period; fix payment before the displayed deadline.
  • More billing rows do not load: Retry the continuation without repeating a payment action.
  • No active subscription is found: Select Subscribe Now and choose a plan.