What this helps you do

Understand what your store is paying for, when a change takes effect, and what to do before access is interrupted.

Before you start

Open Settings → Subscription for the correct store. You need billing permission to make changes; staff with view access may only read the details.

Steps

  1. Read Status, current period or trial end, Days Left, Current Plan, monthly amount, and purchased add-ons.
  2. Open Manage Plan or Change plan.
  3. Read each plan card. Its price is per month, and its list shows the included features and limits.
  4. Select the plan you want. On Pro, use the minus button, number box, or plus button to choose extra capacity.
  5. If the new limit is below what the store already uses, use the side arrow to open each resource list.
  6. Choose exactly the number of products, locations, staff seats, languages, or other resources that Upstorr says must change.
  7. Select Checkout [plan name]. Upstorr rechecks the plan, price, store, billing details, and resource choices before opening the secure confirmation or payment page.
  8. Read the final amount and effective date there before confirming.
  9. Read any Scheduled for next billing cycle or Next subscription already arranged notice.
  10. Use Cancel scheduled change if an eligible future decrease should not happen.
  11. If Payment needs attention appears, select Fix payment before the grace-period date.
  12. Review Billing History for the bill number, issued date, reason, total, and status.

Understand subscription statuses

  • Trial: temporary plan access before the trial end.
  • Active: the current paid subscription is active.
  • Past due: recurring payment failed, but the store can remain active during the shown grace period.
  • Suspended: store access has been stopped after the payment problem was not cleared in time.
  • Cancellation scheduled: the current trial or paid plan continues until the shown cycle-end date, then ends.
  • Expired or Cancelled: there is no continuing active subscription from that plan.

Days Left counts toward the shown trial or billing-period end. Monthly amount includes the current plan and selected recurring capacity. Purchased add-ons appear in the information panel when present.

Understand scheduled changes

A plan or add-on decrease can be scheduled for the next billing cycle so paid access is not removed in the middle of the current cycle. The notice shows the future plan, selected capacity, effective date, and next monthly amount.

An immediate increase may apply differently from a future decrease; always trust the confirmation screen's timing. Next subscription already arranged means a replacement is ready for the next billing date. Cancel that arrangement before choosing a different replacement.

Understand capacity add-ons

Change Subscription shows each capacity count with three rules:

  • Minimum: capacity already included in the plan; you cannot choose less.
  • Steps of: the only allowed jump size. If the step is 5, valid increases are 5, 10, 15, and so on above the base.
  • Maximum: the highest count allowed in this change screen, never more than 10,000.

The final confirmation or payment page can explain:

  • Current monthly total (incl GST): the recurring total now.
  • Requested monthly total (incl GST): the recurring total after the requested counts take effect.
  • Monthly difference (incl GST): how much the recurring total rises or falls.
  • Charge now for remaining cycle (incl GST): the prorated increase charged for only the time left in the current cycle.
  • Lower monthly total starts next billing date: a reduction is scheduled rather than removing paid capacity immediately.
  • Effective next cycle: the date a scheduled reduction begins.

For a card-backed subscription, Upstorr can charge an increase now. A payment method that cannot update the recurring subscription live uses a safe replacement checkout when the monthly total changes.

Choose resources for a lower limit

If the next plan allows fewer resources than the store currently uses, Upstorr asks you to choose what will stop being active. The heading tells you the exact number required. The counter must reach that number before you can continue.

  • Use Search to find a resource by its name, detail, or current state.
  • A selected row shows what will happen, such as Will be archived or Will be deactivated.
  • Keep means that resource remains active.
  • A grey choice has a dependency that must be resolved first. Open its explanation and complete every listed step.
  • When the selection is full, clear one selected row before choosing a different one.
  • Use the left and right side arrows to move between plans and resource groups on a large screen.

Selected resources change only when the new plan begins. Choosing them does not delete them while you are reviewing the change, and the screen explicitly keeps the records instead of silently erasing them.

Before scheduling a decrease, read Cycle-end guardrails on the final confirmation when it appears. It lists resources that must be disabled or adjusted when the lower capacity starts. Those changes happen at the shown cycle-end date, not while you are merely reviewing.

Cancel safely

Cancel Subscription schedules the plan to end according to the confirmation shown. It does not normally erase the store immediately. Read the effective date and impact list before confirming.

When a cancellation is scheduled, you can use the available plan action to keep or change the subscription. Cancelling a future scheduled change is different from cancelling the whole subscription.

Understand billing history

  • Bill number: the unique reference for that Upstorr bill.
  • Date issued: when it was created.
  • Reason: why the bill exists, such as a subscription cycle or plan change.
  • Total: the amount due or charged.
  • Paid: payment succeeded.
  • Pending: payment has not reached a final result.
  • Overdue or Failed: attention is required.
  • Cancelled: the bill is no longer payable as that bill.

Billing History is about Upstorr plan billing, not customer orders or Razorpay sales settlements.

What happens next

An immediate approved change updates the current subscription as stated in its confirmation. A scheduled change remains visible until its effective date or cancellation. Fixing a past-due payment updates billing only after payment is confirmed.

Common problems

  • Change buttons are disabled: Your role lacks billing permission or another billing action is still running.
  • Checkout is not available yet: Wait for the resource and exact-price checks to finish. For a lower limit, finish every required resource group.
  • A resource cannot be selected: Read the warning below it. Another record depends on it and must be resolved first.
  • Upstorr says the plan or resources changed: Close or reopen the flow and review the newest details. An older price or selection is never silently submitted.
  • A lower plan did not start immediately: It is scheduled for the next cycle to protect current paid access.
  • The store still works while Past due: It is inside the grace period; fix payment before the displayed deadline.
  • More billing rows do not load: Retry the continuation without repeating a payment action.
  • No active subscription is found: Select Subscribe Now and choose a plan.