What this helps you do

Connect your existing WhatsApp Business App number so Upstorr can use it for approved templates, campaigns, and Inbox conversations.

Before you start

You need permission to manage marketing campaigns and access to the Facebook and WhatsApp Business accounts Meta asks for. Upstorr currently supports connecting an existing WhatsApp Business App number through Meta's signup flow.

Steps

  1. Open Marketing, then WhatsApp.
  2. Select Connect.
  3. Sign in through Meta's window.
  4. Choose the correct business and existing WhatsApp Business App number.
  5. Complete every Meta step and return to Upstorr.
  6. Wait for the success message.
  7. Select Connection info to check Phone number, Connection mode, Verified name, and Last refreshed. On a small screen, first open the three-dot Campaign actions menu.
  8. In WhatsApp connection, select Verify Meta connection whenever you need Upstorr to recheck the account and webhook.

What happens next

Upstorr starts syncing templates automatically after WhatsApp connects. You can open a campaign directly; you do not need to visit Templates first. You can also create templates and open the Upstorr Inbox. Coexistence means the existing WhatsApp Business App number remains part of the connected setup.

Common problems

  • The Meta window was closed: select Connect and complete the flow again.
  • Upstorr says details were incomplete: save the required Facebook Login settings, then retry.
  • The account was disconnected in Meta: Verify Meta connection clears the unusable connection from Upstorr.
  • Disconnecting intentionally: Open Connection info, then select Disconnect. Disconnect stops WhatsApp campaigns and hides the channel from live Inbox, but existing history stays saved.