What this helps you do

Understand an unpaid Upstorr subscription bill, check the store's access deadline, and pay an eligible grace-period usage bill when a payment button is available.

Before you start

Open the owner's Account. Check the store name, amount due, bill number, and date before taking any payment action. A warning does not always mean a manual payment button is available.

Steps

  1. Open Account.
  2. Find Billing issues.
  3. Read the store's access message and amount due.
  4. If Pay outstanding amount is available, select it.
  5. Complete the payment on the trusted checkout opened by Upstorr.
  6. Return to Account and check the updated billing message.

What the messages mean

  • Store access continues until a date: payment remains unpaid, but access continues until that deadline.
  • Store access is paused: the subscription remains unpaid and the store cannot be opened normally.
  • Grace-period usage settlement: the bill covers the stated number of days already used. When this payment is offered, paying it clears that usage bill; you must then choose a new plan to restore store access.
  • Amount due: the amount currently shown as payable for that bill.

A recurring subscription bill that is Past due does not offer a separate manual checkout here. Check Settings → Subscription for the current bill and any Razorpay payment attempt details. Contact Upstorr support if you need help resolving an unpaid bill. Do not create another subscription or pay again while an earlier payment is awaiting confirmation.

What happens next

A successful eligible payment updates billing after confirmation. A grace-period usage settlement still requires a new plan before store access returns.

Common problems

  • The issue list will not load: select Retry before taking a payment action.
  • There is no payment button: this bill is not eligible for this manual checkout. Check subscription details and contact Upstorr support.
  • Payment could not be confirmed: check whether the earlier payment completed before trying again. Contact support when its result remains unclear.
  • The store is still suspended after a usage settlement: choose a new plan; settling old usage alone does not start a subscription.