What this helps you do

Pay a failed Upstorr subscription or grace-period usage bill and understand whether store access returns immediately or needs a new plan.

Before you start

Only use the Pay outstanding amount button inside the Upstorr owner account. Check the store name, amount, bill number, and bill date shown.

Steps

  1. Open Account.
  2. Find Billing issues.
  3. Read the store's access message and amount due.
  4. Select Pay outstanding amount.
  5. Complete payment on the trusted Razorpay checkout opened by Upstorr.
  6. Return to Account and confirm the billing message updates.

What the messages mean

  • Past due with a grace deadline: pay by the shown date to keep store access.
  • Suspended subscription retry: pay the outstanding amount to restore store access.
  • Grace-period usage settlement: pay for the stated number of days already used. After payment, choose a new plan to restore store access.
  • Original bill total: the bill's starting amount.
  • Amount due: the amount that currently remains payable.

What happens next

When payment is confirmed, Upstorr updates the store's billing status. A grace-period usage settlement still requires you to choose a new plan before store access returns.

Common problems

  • The issue list will not load: select Retry before attempting to resolve it.
  • Payment could not be confirmed: no billing status was changed. Open the issue again and check whether payment actually completed.
  • The store is still suspended after a usage settlement: choose a new plan; settling old usage alone does not start a subscription.