What this means

A zone answers two questions: Can we deliver to this address? and What should this delivery cost? You can create up to 10 zones for one inventory location.

What you need to know

  • Zone name: a private label that helps you recognise the area, such as Nearby Mumbai. It can contain up to 50 characters.
  • Use PIN codes: matches the PIN code in the customer's delivery address.
  • Set a delivery radius: measures the straight-line distance from your inventory location to the customer.
  • PIN codes: enter exact six-digit codes separated by commas. A prefix ending in * covers every PIN code that starts with it. For example, 4000* covers codes beginning with 4000. One zone can contain up to 500 patterns.
  • Delivery radius: the farthest distance you will deliver. Choose kilometres or miles. The maximum is 160 in the chosen unit.
  • Include neighboring states or regions: when off, a radius only matches customers in the same state as the inventory location. Turn it on if the radius crosses a state border.
  • Minimum order price: the customer's product subtotal must reach this amount before the zone can be used. Delivery charges are not part of this subtotal.
  • Delivery price: the amount added for local delivery. Enter 0 to make delivery free.
  • Delivery information: an optional message of up to 255 characters. Customers see it at checkout and in their order confirmation. Use it for helpful promises such as Delivered between 6 pm and 9 pm.

Rules for several zones

Use either PIN-code zones or radius zones at one location; you cannot mix the two kinds. The same PIN-code pattern cannot appear in two zones. Radius zones must grow outwards: every new radius must be farther than the previous one.

For example, you can make a 5 km zone for ₹40 and then a 12 km zone for ₹80. A customer 3 km away matches the first zone; a customer 9 km away matches the second distance band.

Conditional pricing

Turn on Use conditional pricing when the delivery price should change with the product subtotal. You can add up to four continuous ranges.

Each range has:

  • Orders from: where that price starts. The first range starts at the zone's Minimum order price.
  • Up to: where that range stops. The ending amount is not included in that range and becomes the next range's starting amount.
  • Delivery price: what the customer pays for orders in that range. Enter 0 for free delivery.

The final range must say No limit.

Simple example

Set ₹40 from ₹500 up to ₹1,000, then Free from ₹1,000 with no limit.

Common problems

  • A PIN code is rejected: use six digits, or 1–5 digits followed by *.
  • A radius zone is rejected: make it larger than the earlier radius zone.
  • A price range is rejected: make every range meet the next one, and leave the final upper limit empty.
  • A customer cannot see delivery: check their address, the product subtotal, location status, and rider method.