Orders
Take care of orders, payments, returns, and refunds.
Create a manual order
Prepare an order in the admin for a sale taken by phone, message, or another offline method.
Understand every manual order field
Learn how discounts, delivery choices, payment status, stock location, and staff credit work.
Understand order statuses and list fields
Read payment, fulfilment, delivery, channel, staff, and risk information on the Orders page.
Find, filter, and export orders
Use order tabs, detailed filters, saved views, bulk actions, and CSV export without missing later results.
Set up checkout payment methods
Connect Razorpay, choose which methods customers see, and understand every Cash on Delivery rule.
Understand the order details page
Learn what every section on an order tells you and where to find its available actions.
Create a return from an order
Choose the exact fulfilled items coming back and arrange courier, local-delivery, or manual return handling.
Record an online refund made outside Upstorr
Add an already-completed external online refund to an order without accidentally claiming that Upstorr sent it.