What this helps you do

Create an offer that customers receive by entering a code or by matching automatic rules.

Before you start

Decide the discount value, what it applies to, who can use it, and when it should run. A code-based coupon must have a unique code.

Steps

  1. Open Coupons and select Create coupon.
  2. Enter an internal Title that helps you recognise the offer.
  3. Choose Discount code if the customer should type a code, or Automatic discount if matching carts should receive it without a code.
  4. For a code discount, enter the code or select Generate code.
  5. Choose an Order discount or Product discount.
  6. Choose Percentage or Fixed amount, then enter the value.
  7. Select whether the product scope is built from products or collections, then choose them.
  8. Choose which customers are eligible.
  9. Add a minimum purchase rule only if one is needed.
  10. Set total and per-customer usage limits.
  11. Review which other discount types it may combine with.
  12. Set its start, optional end, and Enabled state.
  13. Read the summary card, then select Create coupon.

What happens next

An enabled coupon becomes usable only when its start time has arrived and every rule matches. A future start appears as Scheduled. An end time in the past appears as Expired.

Common problems

  • The code already exists: enter a different code; codes are saved in uppercase.
  • The coupon cannot be saved: add a title, a positive value, at least one target, and any required customer or minimum selection.
  • A percentage is rejected: percentage discounts cannot be greater than 100%.
  • Customers do not receive an automatic discount: check Enabled, dates, eligibility, targets, minimums, limits, and combination rules.