What this helps you do

The store chooser lists every store you own and every store where you have staff access. Use it to enter the correct store without mixing up products, orders, or settings.

Before you start

Sign in with the Upstorr account that owns the store or received the staff invitation. If the store is missing, check that the invitation was accepted with this same account.

Steps

  1. Open the store chooser.
  2. Find the store name and read its status label.
  3. Select an active store to open its admin.
  4. If an owned store says No plan, select it and choose a plan.
  5. If an owned store says Past due and its grace-period access is still active, select it to open Settings → Subscription.
  6. If access has ended, follow the store chooser's subscription steps or open Account to read Billing issues. Staff should contact the owner.

Understand every status label

  • Starter, Flow, or Pro: the owned store has that active plan and can be opened.
  • Staff access: another owner controls the store, and your account enters using its assigned staff role.
  • No plan: the store was created but has no active plan. The owner must choose a plan before entering.
  • Past due: a subscription payment is unpaid or awaiting confirmation. Access continues only while the saved grace-period deadline is still in the future. An eligible owner is taken to Subscription settings; the label alone does not guarantee access.
  • Cancelled: the subscription was cancelled. Access may continue only until a saved future cancellation or replacement takes effect.
  • Expired: the subscription period has ended.
  • Suspended: store access has been stopped. The owner can open the billing issue area or contact Upstorr support. Staff must contact the owner.

Owned store and staff store

An owned store lets you control its plan and billing. A staff store gives only the permissions chosen by its owner. Seeing a staff store in this list does not make you its owner.

Upstorr changes the active store before opening its admin. Always check the store name in the admin, especially when you manage several stores.

What happens next

The selected store becomes your active store, and the admin loads that store's data and your permissions. Returning to the chooser lets you switch again.

If a subscription expires while you are using Admin, Upstorr can return you to the store chooser and open the subscription steps for that store. Follow those steps instead of repeatedly opening an old Admin link.

Common problems

  • A staff store needs a plan: Contact its owner; staff cannot activate the owner's subscription.
  • A store is suspended: The owner should open the billing issue or contact support. Staff should contact the owner.
  • The wrong store opens: Return to the chooser and select the correct store name.
  • The chooser says your session expired: Sign in again. Upstorr sends expired sessions back to the sign-in page.