What this helps you do

Turn a Physical product or Service into something customers can reserve for a date and time.

Before you start

Create the product first. The product must be a Physical product or Service that supports booking. Create any required resources before the offer if you want to select them immediately.

Steps

  1. Open Bookings → Offers.
  2. Select Create booking offer.
  3. Select Choose product, then pick the product customers will pay for.
  4. Choose the Booking type.
  5. Enter the booking duration and customer limits.
  6. Set the notice, future booking window, and buffers.
  7. Choose every Required resource, if any.
  8. Choose how the booking is completed and set the no-show grace period.
  9. Turn on a security deposit only when you genuinely need one.
  10. Select Save.
  11. Add the offer's availability. A saved offer with no hours does not show bookable website slots.

Booking types

  • Appointment: one scheduled service, such as a consultation.
  • Class: a scheduled session that may allow several units in the same slot.
  • Space rental: a place reserved for a period, such as a studio.
  • Resource rental: equipment or another item reserved for a period.

The type helps organise and describe the offer. The other rules—capacity, quantity, resources, and availability—still decide what can actually be booked.

Product visibility

The product picker says whether a product is Visible on website or Hidden on website. Selecting a hidden product does not make it visible. Review the product's status and online-store publishing setting when customers cannot find it.

What happens next

Open the saved offer and add its availability. Then make a test booking from your website.

Common problems

  • No product appears: the product must be a Physical product or Service that supports booking. Digital products cannot be selected.
  • Customers see no slots: save the offer, add offer availability, and make sure required resources are active and available.
  • Maximum quantity will not save: it cannot exceed Capacity per slot when capacity belongs to the offer.
  • The deposit will not save: enter more than zero, use no more than two decimal places, and check the possible total for a per-unit deposit.