What this helps you do

Tell Upstorr which saved POS device a real phone or tablet should use.

Before you start

Install and open the Upstorr POS app. For an Outlet register device, create the outlet and register first. You need permission to manage POS devices.

Steps

  1. In Admin, open Point of Sale → Devices.
  2. Select Add device.
  3. Enter a private Device name of up to 120 characters, such as Counter iPad.
  4. Choose Outlet register or Exhibit device.
  5. For Outlet register, choose the required Outlet and Register. For Exhibit device, staff choose the venue later inside POS.
  6. Set the pair-code expiry to a whole number from 1 to 60 minutes. The default is 10 minutes.
  7. Select Generate pair code.
  8. In the POS app, enter the six-character one-time code.
  9. Wait for Admin to show Pairing successful.

What happens next

The device list shows its assignment, current outlet/register or exhibit venue, and when it was last seen. If a phone or tablet was paired to another saved POS device, using the new code moves that installation to this one.

If the POS app is deleted and installed again, Upstorr clears the old pairing from that installation for safety. Generate a new code and pair it again instead of expecting the reinstalled app to remain trusted.

Change, unpair, or replace a device

  • Change assignment: switch between Outlet register and Exhibit device. An Outlet register assignment always needs both an outlet and register.
  • Generate code again: replaces the current pairing setup with a fresh one-time code. Choose this when moving the saved device to another phone or tablet.
  • Unpair current device: disconnects the hardware but keeps the saved device slot and any open cash session in Admin. Pair again to resume that session.
  • Delete device: removes the saved device. Count and close any open cash session first. Existing order and closed-session history stays preserved.

Common problems

  • The code does not work: check all six characters and confirm it has not expired.
  • The code expired: select Generate another code.
  • Outlet or register is required: complete both fields for an Outlet register device.
  • No register appears after choosing an outlet: only an active register belonging to that outlet can be selected. Activate or create the register first, and make sure your role can view POS registers.
  • Delete is blocked: close the open cash session first.