Inbox
Read WhatsApp messages, reply to customers, and organise support work.
Get started with Upstorr Inbox
Open your store's WhatsApp workspace and understand the three main parts of the screen.
Find and organise Inbox conversations
Use search, filters, unread markers, and conversation statuses without losing customer work.
Reply to a WhatsApp conversation
Send text, files, voice messages, and saved replies within WhatsApp's reply rules.
Assign Inbox conversations
Give a chat to yourself, a staff member, or a department queue so ownership is clear.
Manage Inbox departments and auto-routing
Group staff into support teams and automatically route new customer messages.
Use Inbox tags, notes, activity, and quick replies
Keep private team context beside a customer chat and reuse safe, consistent answers.
Save an Inbox contact as a customer
Turn a WhatsApp-only contact into a customer record without granting marketing permission by mistake.
Manage Inbox media storage and text history
Check storage use, choose retention, export text, and recover files from Trash.